Take a crash course in boosting operational efficiency! Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task--but the rewards are immense. "The McGraw-Hill 36[...]

Explains what career counselling actually is, why people seek it, and indicates the many contexts where it is used. This second edition examines the issues typically brought to career counselling, and also includes a chapter on the role of career counselling within organisations.[...]

A compelling story about accepting someone new, from Benji Davies, the bestselling illustrator of The Storm Whale.[...]

You never dreamed being the boss would be so hard. You're caught in a web of conflicting expectations from subordinates, your supervisor, peers, and customers. You're constantly fighting fires. You're mired in office politics. You end each day exhausted and discouraged, wondering what, if anything, [...]

Georeferencing--relating information to geographic location--has been incorporated into today's information systems in various ways. We use online services to map our route from one place to another; science, business, and government increasingly use geographic information systems (GIS) to hold and [...]

Why can some organizations innovate time and again, while most cannot? You might think the key to innovation is attracting exceptional creative talent. Or making the right investments. Or breaking down organizational silos. All of these things may help--but there's only one way to ensure sustained [...]